News & Events

Featured

image of a piggy bank which links to the Adult Learner Development Fund website
collage of a diverse group of Adult learners on a blue green background

Frequently Asked Questions

  1. What is ANGEL?
  2. What is eLion?
  3. How can I get student health insurance?
  4. How can I borrow a laptop?
  5. Where can I get a bus pass or bus tokens? What route can I take?
  6. Where do I go to find my academic advisor?
  7. What should I do if I'm having a problem with my semester bill/student aid?
  8. Where can I get information on parking? How do I register my bicycle on campus?
  9. I lost my iD+ card/didn't get my iD+ card yet, what should I do?
  10. Where do I go if I need to borrow computer software/iPod/digital camera?
  11. Where can I find out more about internships/careers?
  12. Where can I go to buy a fitness pass to workout?
  13. Where can I find more information about how to get involved in campus clubs and organizations?
  14. How can I find out more about religious services on-campus?
  15. Where should I go if I'm not feeling well/need a prescription/need a counselor to talk to?
  16. Who can help me to handle off campus living questions?
  17. Do I need to complete a FAFSA?
  18. Where is the Academic University Calendar?
  19. Where can I go for tutorial services?
  20. Where can I find the student handbook?
  21. What should I do if I have to miss a class?



1. What is ANGEL?

ANGEL is an acronym for "A New Global Environment for Learning." It is the electronic course management system for Penn State. Teachers and students use the ANGEL website to post course documents and class activities.


back to top




2. What is eLion?

eLion is the website used by Penn State University to keep track of student academic records, manage transcripts, schedule classes, pay bills, review financial aid awards and other important student services.


back to top




3. How can I get student health insurance?

You are eligible to participate in Penn State's Student Health Insurance program if you are a registered undergraduate student taking 3 or more credit hours.

To talk with someone at Student Health Insurance, stop by room 302 Student Health Center or call (814) 865-7467.


back to top




4. How can I borrow a laptop?

Laptops are also available from the Pattee Library Reserves desk for a 7-day loan. Laptops loaned for seven days may leave the library and are subject to overdue fees.


back to top




5. Where can I get a bus pass or bus tokens? What route can I take?

The local transit system is called CATA - Centre Area Transportation Authority. There are several different fare options to choose from, including exact change, tokens, transfers and passes.

You can purchase a bus pass for the month or one for the semester at the Customer Service Center (formerly the Downtown Pass Sales Office) at 108 E. Beaver Ave., (located beside the Schlow Library).

Single fare bus tokens are available at:

For hours of operation or questions, call 238-CATA (2282).


back to top




6. Where do I go to find my academic advisor?

For your specific academic advisor you can log-in to eLion and select the tab that says "Adviser Information" or go to Advising@PSU. If you want general advising information you can contact your college's advising office.


back to top




7. What should I do if I'm having a problem with my semester bill / student aid?

For your semester bill problems, please contact the Bursar's Office in 103 Shields Building. You can also examine your bill online on eLion and submit questions about your bill from the site via email.


back to top




8. Where can I get information on parking? How do I register my bicycle on campus?

The Parking Office is located in the Eisenhower Parking Deck and is open Monday through Friday from 7:30am to 5:00pm. You can reach them at parking@psu.edu.

Bicycle registration is mandatory and is also available at the University Police office in the Eisenhower Parking Deck. You can now complete the bicycle registration process online as well.

back to top




9. How should I get my iD+ card? I lost my iD+ card, what should I do?

The iD+ Card Center at University Park is located in 103 HUB. You can email the ID+ Card Center or contact them through the iD+ Card Center website. If your card is lost or has been stolen, make sure to contact the iD+ Office as soon as possible to report your missing card.


back to top




10. Where do I go if I need to borrow special equipment like computer software, an iPod or a digital camera?

"MediaTech"- Media & Tecnhology Support Services houses, circulates, and maintains a pool of equipment to support academic credit instruction at the University Park campus. The equipment can be scheduled by MediaTech's staff in the Wagner Annex. Call 814-865-5400 or email mtsseq@psulias.psu.edu


back to top




11. Where can I find out more about internships/careers?

Penn State's Career Services can help focus your career goals, find positions, and identify skills you might need to learn for your desired profession. Retooling, transitioning or incorporating your military experience into your resume or preparing for an interview? You can schedule an appointment or drop in. Your academic college also provides career and internship possibilities.


back to top




12. Where can I buy a fitness pass to work out on campus?

Student fitness memberships must be purchased online. Memberships cover admission to all fitness centers on campus, including a variety of different exercise classes. Memberships can be purchased individually by the semester or as a package for both fall and spring semesters.

back to top




13. Where can I find more information about how to get involved in campus clubs and organizations?

The list of all university-recognized student organizations is available online. You can also stop by the Union and Student Activities office in 209 HUB to find more information.


back to top




14. How can I find out more about religious services on-campus?

The Center for Spiritual and Ethical Development (CSED), located in the Pasquerilla Spiritual Center, can give you information about religious services on-campus and off-campus. CSED's website has information listed CSED Affiliate Groups' Worship and Meeting schedules. You may also visit the center or call at 814-865-6548 for more information.


back to top




15. Where should I go if I'm not feeling well, need a prescription or need a counselor to talk to?

All these services are available in one location on campus -- the University Health Services (UHS) building.

It is easy to schedule an appointment online at UHS with a doctor or nurse. Prescriptions can be filled at the pharmacy, located in the lobby of the Student Health Center. Please visit the UHS website for information about parking, location, hours and more.

Counseling and Psychological Services is located on the fifth floor on the Student Health Center. Click to schedule an appointment with CAPS online.


back to top




16. Who can help me to handle off-campus living questions?

Office of Off-Campus Living (OCL) can help you find a place to live, locate a roommate or post a sublet opening. Penn State offers resources to students who are living in or returning to off-campus housing. Visit the OCL website for tips about renting, Housing Fair opportunities, and other campus living information.


back to top




17. Do I need to complete a FAFSA?

Yes, all enrolled students are encouraged to complete a FAFSA online to be eligible for federal, state, University aid, grants and scholarships. The Free Application for Federal Student Aid (FAFSA) and other sources of aid can be found with the Office of Student Aid.


back to top




18. Where is the University's Academic Calendar?

The University's Academic Calendars page is part of the University Registrar's website.


back to top




19. Where can I go for tutoring services?

Penn State Learning provides tutoring in various subjects, Supplemental Instruction Sessions, language and writing assistance, technology techs, meeting and study space in four locations:

Visit Penn State Learning's website for hours and locations.


back to top




20. Where can I find the student handbook?

The Division of Undergraduate Studies maintains this online student handbook.


back to top




21. What should I do if I have to miss a class?

Students should inform instructors when missing classes for reasons beyond their control (e.g. illness, family emergency, etc.). If emergency circumstances prevent a student from personally contacting instructors, call the Student and Family Services crisis line at 814-863-2020. They will notify the appropriate departments. Students should make contact with instructors as soon as circumstances permit and provide documentation if requested. University Health Services offers guidelines for online verification of a student's illness.


back to top


210 Boucke Building | 814.863.7378 | Contact Adult Learner Programs & Services