If your health insurance company provides coverage for care provided at UHS, it is your responsibility to know the limitations and requirements of your plan prior to receiving services at UHS. In many cases, your insurance plan may require pre-authorization and possibly an out-of-network referral in order for the service to be covered. If you are unsure of your coverage, please contact the customer service department of your insurance plan. Most companies list their phone number on the back of the insurance card. If you need assistance or have questions concerning this, please contact the Business Office, 308 Student Health Center, and we will be glad to help you.
Regardless of the payment option you choose (cash, check, credit card, or charging to your Student Account), the process for insurance reimbursement is the same (see exceptions below for The Penn State Health Insurance Plan).
Student bills are made available through myUHS. Students will receive an e-mail notifying them when their bill has been finalized with instructions on how to print the bill. Print two copies of the Billing Invoice, one for submission to your insurance company and one for your records. Bills will remain online for one academic year.
Check with your insurance company on how to submit a claim form (companies have different requirements). Typically you must fill out your insurance company's claim form and send it along with a copy of the Billing Invoice. Please arrange for the insurance company to reimburse you or the subscriber directly because the Bursar's office will not accept checks from insurance companies.
UHS cannot accept the responsibility for submitting or collecting your insurance claim or for negotiating a settlement on a disputed claim.
Insurance Exceptions for UHCSR Enrollees
UHS is a primary care provider under the Penn State Student Accident and Sickness Insurance Plan and the Graduate Assistant and Graduate Fellow Health Insurance Plan (UHCSR). If you are enrolled in either of these plans and you are seen by a UHS clinician, your bill can be obtained online 48 hours after your visit by using your CAC ID. It is recommended you print a copy for your records. Bills will remain online for one academic year.
For prescription charges, if you have either of the UHCSR policies noted above, please drop off your prescription receipt at the Checkout Desk at UHS. UHS will post the UHS Pharmacy charges to your student account (non-student account for spouses) and then UHS will submit the claims directly to the insurance company for processing.
For students that have either of the UHCSR policies noted above and purchase prescriptions outside of the UHS pharmacy, you are responsible for submitting the pharmacy receipts on your own to UHCSR at the following address:
UnitedHealthcare StudentResources
ATTN: Penn State University
P.O. Box 809025
Dallas, TX 75380-9025
For students who have any insurance company other than UHCSR, you are responsible for submitting your UHS Pharmacy receipt to your own insurance company.
Further questions about the UHCSR claim process should be directed to the Student Insurance Office at 814.865.7467. [more information]