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Student Affairs offices are operating remotely. Visit individual department pages for services and contact information. Visit our event calendar for virtual events. 

Get Urgent Help


We are here to help you with your Information Technology needs, issues, and problems!

Here are some of the areas where we can provide help:

  • General user support for workstations, laptops, phones, software; office moves
  • Secure access to systems and data
  • Manage Student Affairs accounts and folder access levels
  • Support commercial software upgrades, patches and integrations
  • Develop custom web, data, and programming solutions
  • Maintain system data for reporting and analysis
  • Access to University systems and data (student, HR, financial)
  • Review and document current workflows to foster process improvements

IT Project Management

We are here to help you with your Information Technology needs, issues, and problems! Please contact us as soon as you anticipate changes, improvements, additions, and replacements.

SAIT Service Contact Protocol 

Please do not contact individuals with service requests. We love working with you, but we must ensure that our process is efficient and effective. 

Please always provide the following details: 

  • Your name, Penn State UserID (ABC567), unit, and location. 
  • A call-back phone number. 
  • Who is experiencing the problem? Are there others?  
  • What is happening? How long has it been happening?  
  • What is the urgency? Please use the word ‘URGENT’ or ‘EMERGENCY’ if applicable. 

Normal Business Hours:  

Contact the Service Desk to generate a ticket: 

  • Call 814-865-7210 and leave a message with the details. 
  • Email with the details. 

Tickets are monitored at least every 30 minutes for assignment.  


Generate a ticket which will be addressed the next business day: 

  • Call 814-865-7210 and leave a message with the details. 
  • Email with the details.  

Call the off-hours support person for URGENT or EMERGENCY situations. If there is no answer leave a message with the details to receive support.   

Penn State Student Affairs
Student Affairs Information Technology
Administrative office

222 Boucke Building
University Park, PA 16802

Service Desk office

125 Student Health Center
University Park, PA 16802