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Student Affairs offices are operating remotely. Visit individual department pages for services and contact information. Visit our event calendar for virtual events. To speak with a Student Affairs staff member about any questions or concerns you may be experiencing, please visit our virtual office hours page

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Assumptions
- You have been or will be granted permission to perform Penn State work from a remote location. 
- You must adhere to the details of the Environment Expectations section.
- Staff who work with sensitive data (L3, L4, and some L2) must be given special permission to work remotely in these environments.
Digital Security Best Practices
Please read this article about digital security best practices from the Office of Information Security
Digital Security Best Practices
Considerations
  • Do you have a work device that you have been given permission to take home?

  • Do you need a headset to take calls from your phone or have online meetings via Zoom or Teams? 

  • Do you have/need an extra monitor? 

  • If you are taking equipment home, did you submit the Request for Authorization to use University Tangible Assets at a Non-University Location form which is used by a University employee to request authorization for the temporary transfer of a University tangible asset to a non-University location for the purpose of conducting University business? 

  • Did you relocate your non-sensitive shared documents for easy access and collaboration (Sharepoint, Box, Teams)? 

  • Did you copy your browser Bookmarks and Favorites? 

  • Did you test everything you need to successfully perform essential work before you need it!?

Environment Expectations

Anyone with proper authorization to work from home must review and adhere to the following:

  • Lock the computer when stepping away. 

  • Visit 2FA.psu.edu to make sure only legitimate devices are registered. 

  • Personal Device Use: 

    • Must have full antivirus\anti-malware software running, with up to date definitions and real-time scanning.  
      Penn State offers Virus Detection/Spyware Tools: Install Symantec AntiVirus on your personal device. This must be removed from your device(s) if you leave the University.  

    • Run Microsoft Windows or macOS updates regularly. Only currently supported operating systems are permitted. Windows versions earlier than Windows 8 are no longer maintained.

    • Use the most recent versions of web browsers.  

    • Clear browser history. 

    • Use a work-specific logon on the laptop - separate from other family members or personal use.  

    • Don’t save passwords (browser, VPN, etc.).  Type passwords in every time. 

    • Do not export\download any Penn State data to the personal device.  If data manipulating or reporting must be done, ensure that the is performed within the cloud environment (i.e. the browser in most situations).

Authentication and Access
  • Enroll in 2FA with a device other than your work phone or DUO Token. Users should have more than 1 device enrolled. Enroll in 2FA If you have a DUO Token, keep it with you to authenticate to University systems.  

  • Install Cisco AnyConnect (Virtual Private Network) VPN client in order to connect to Penn State network.   

  • Keep your SecurID Token with you to access IBIS (Integrated Business Information System). Key users will be issued a spare and instructions in case of failure. 

If staff have a PSU provided laptop, they can use IBM BigFix Self-Service (view instructions here) to install apps like the VPN and Jabber without needing SAIT support. 

Work Phone Options

If staff have a PSU provided laptop, they can use IBM BigFix Self-Service (view instructions here) to install apps like the VPN and Jabber without needing SAIT support. 

University Systems

Note: Please refrain from using video for remote meetings from Zoom/Teams to save valuable bandwidth on the infrastructure that  runs these services. If you do feel the need to see other users for emotional support, please use video for health/wellness.

  • PAWS, the Penn State Administrative Web Suite will allow a user to access applications from the web such as IBIS (Integrated Business Information System), Workflow, eDDS. 

  • Please review the following before entering PAWS: 

    • Connecting to PAWS from a non-Penn State network requires use of the Cisco AnyConnect (Virtual Private Network) VPN 

    • Javascript and pop-ups must be enabled in your browser to use PAWS. (this is very important and is required for many of the systems linked from PAWS)

    • PAWS is unavailable during the 5AM-7AM maintenance window, eastern standard time. 

    • Examples: 

      • Menu – Financial and Business Services 

      • Menu – Reporting - eDDS 

      • Menu - Workflow 

  • FIT (Financial Information Tool) 

  • iTwo (Penn State Institutional Insight) 

  • eBuy  

Access to your Penn State Files
  • Office365 

    • Outlook 

    • Calendar 

    • OneDrive 

    • Teams 

    • SharePoint  

    • Word 

    • Excel 

* Please see Penn State guidelines regarding sensitive data. Restricted data cannot be accessed from a personal device, and using mobile devices remotely is prohibited unless specific permission is granted

SAIT Support
  • Create a ticket for online support by sending an email to saithelp@psu.edu. Instructions to connect to a support specialist will be included once the ticket is assigned. 

Staff are responsible for their own telephone and telephone service as well as internet access. SAIT troubleshooting is limited to the Virtual Private Network (VPN). SAIT will not be able to assist with any home internet provider issues or issues with home WiFi. Issues determined to be on the remote worker side are the remote worker's responsibility to resolve.

SAIT will only be able to assist with home computer peripherals (printers, monitors, etc) if there is a critical business need for such. Such a need will need to be determined by the unit supervisor and SA leadership.

SAIT will not provide onsite in person support for any home users. PSU provided devices that are deemed non-functional will need to be dropped off with SAIT on campus. This MUST be scheduled and arranged ahead of time with SAIT.

Personal computers will be given limited support by SAIT. Remote support will be initiated by the user if requested by SAIT via the SAIT support website. SAIT will make a best effort to assist with PSU related work on a personal device. SAIT will not troubleshoot or make changes to the personal device beyond assisting with installing PSU approved software such as the Cisco VPN, Jabber, and Zoom. SAIT will not assist with troubleshooting any non-work related issues with personal devices (Malware, tune-ups, etc.)

Penn State Student Affairs
Student Affairs Information Technology
Administrative office

222 Boucke Building
University Park, PA 16802

Service Desk office

125 Student Health Center
University Park, PA 16802