Understanding University Health Services Policies and Procedures
University Health Services (UHS) is committed to providing high-quality, confidential healthcare that supports student well-being and academic success. Our policies and procedures are designed to ensure safe, ethical, and consistent care for every Penn State student who visits UHS.
Notice of Privacy Practices
Learn how UHS protects patient information and how medical records may be used and shared under federal privacy laws.
Consent for Treatment & Insurance Authorization
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- I understand that UHS does not contract with all health insurers and it is my responsibility to know if my health insurance provides coverage for UHS services or requires a referral or pre-approval for such services.
- I understand that I am financially responsible to UHS for any co-pays, deductibles and/or co-insurance not covered by my health insurance.
- I understand that certain insurance plans (including but not limited to HMOs and PPOs) designate specific providers for my health care and will not pay University Health Services for services rendered. I understand the policy of my plan, I choose to receive services at UHS, and I am aware that I am financially responsible to pay for the services that I receive at UHS.
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Reference labs are used for lab testing not completed at UHS. The UHS Laboratory utilizes Quest Diagnostics.
- I acknowledge and understand that my insurance information will be utilized for laboratory testing at these labs.
- I authorize UHS to send my insurance information to the reference lab for billing purposes, and I will be responsible for any charges rendered by that lab.
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- I understand that Medical Healthcare Solutions (MHS) is contracted with UHS to provide medical billing services.
- I authorize MHS to apply for benefits on my behalf for the medical services rendered. I certify that the health insurance information I have provided to UHS is true and accurate. I understand that if my health insurance information or coverage changes, I must notify UHS.
- If I do not want my health insurance to be billed for the care rendered by UHS, I understand that it is my obligation to notify the UHS front office staff at the end of my visit and to complete a Self-Pay Request form. If I make this election, I understand that I will be responsible for payment in full for all charges for my care from UHS.
- I understand that MHS and/or my health insurance company may request and receive medical information about me if UHS files a claim on my behalf. I also understand that the subscriber to my health insurance will be notified by my health insurer of the nature of these claims filed on my behalf. The subscriber is the person who is the primary policyholder for my health insurance (for example, my parent or spouse).
- I understand that I may address any questions concerning my charges, coverage, billing or payments, to MHS at 1-800-762-9800.
Confidentiality
All medical records at University Health Services are strictly confidential. Information about a student's care will be released only with the student's written permission or in accordance with our Notice of Privacy Practices.
All University Health Services staff, student employees, and volunteers adhere to established ethical principles and codes of professional practice, including patient confidentiality.
All information concerning students' visits to University Health Services, including their identity, reason for the visit, diagnosis, treatments, and billing information, is considered confidential information.
Policy for Verification of Illness
University Health Services does not provide verification of illness forms for minor or routine illnesses or injuries, such as colds, and flu-like or gastrointestinal illnesses. Following the University Academic Administrative Policies & Procedures Manual, E-11, UHS policy is consistent with the Faculty Senate Policy 42-27, Class Attendance.
University Health Services Fragrance-Free Policy
Fragrance allergies are fairly commonplace. As a health care facility, the Student Health Center wishes to prevent unnecessary discomfort and illness for our visitors and staff. During visits to this facility, please refrain from the use of fragrances such as perfume and cologne. Thank you for helping us provide a healthy environment for all visitors and staff. Please let the reception staff know if you suffer from a fragrance allergy.