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Student Affairs Accounts process

New user:

  • The Manager verifies the background check.
  • The Manager requests the new user's Student Affairs account.
  • The Service Desk sets up the account.
  • The Service Desk provides the userid and temporary password to the Manager.
  • The Manager gives the userid and temporary password to the new user.
  • The new user logs in to a computer and changes their password. The new user completes the required training: Student Affairs IT Onboarding Training; FERPA training.

Terminated user:

  • The Manager informs the Service Desk of the terminated user. The termination notification includes the name, the termination date, and the status. (Status: leaving University, transferring outside of Student Affairs, transferring within Student Affairs).
  • Remove access to all University, Student Affairs, and unit software, files, and data.
Supported Hardware
End User Equipment1
Workstation
Laptop
Netbook
Printers2
Tablets
Smartphones
Peripherals1
Mouse (wireless/wired)
Keyboard (wireless/wired)
Monitor
Camera
External Storage Devices
Scanners
Magnetic Card Readers
Label/Receipt printers
Signature pads
Digital Signs
Power Sources1
UPS
Power Adapters
Surge Protectors
Networking Equipment

Cabling

Port Activation3
Mini switches
Wireless access points
JetDirect Print servers
Mobile Devices
*Please see notes below regarding mobile devices.

*Mobile Devices will be supported on a protocol based level. Mobile devices will only have the option to receive email from the Student Affairs Information Technology (SAIT) department's email server. Calendaring, contacts, tasks and other options are not supported with the current environment but third party applications may be used with a personal mobile device at the expense and support of the owner and the application vendor. It will not be the responsibility of SAIT to check compatibility, patch, troubleshoot or fix any issues from any third party software purchased by the owner which may result in damaged or inoperable devices. This means the mobile device (tablet, smartphone, PDA, etc.) used for Student Affairs purposes must be compliant with the protocols and policies regarding security enforced by the Student Affairs Information Technology department (for example, AD20, etc.). For a list of these protocols or policies, please contact the Service Desk at 814.865.7210.

1 The purchase of each peripheral is to be reviewed by SAIT. The actual brand and model is to be recommended by the SAIT department and purchased with unit/division capital. Purchases made without the expressed approval of the SAIT department will not be installed or be removed from the Student Affairs environment and will not have access to SAIT resources.

2 Support comes through 3rd party (IKON, Laser Force, and/or PrinterMech) initiated by end-user not the SAIT department. SAIT will provide the printer an IP address and have it communicate with the networked devices and vice versa and support that communication. For CLM workstations that are not part of Student Affairs domain, please refer to the ITS compatibility and supported hardware. Also see the ITS CLM based supported printers list and responsibilities. For more information regarding 3rd party information, please contact the Service Desk at 814.865.7210. The SAIT department also will add necessary drivers for the CLM machines that are not part of Student Affairs domain (this only affects student organization computers). For more information regarding contact information, please contact the Service Desk at 814.865.7210.

3 Activation of the port, not the port hardware, or troubleshooting the cabling between end points.

Supported Software

This list comprises of software in which we support. The support level guaranteed is installation, patching, uninstallation and basic troubleshooting/workflow support. Advanced support (deemed by the specialist involved) will be escalated as necessary without guarantee of desired outcome. Training is available on all listed applications by request at the employee, unit, and/or division level.

Penn State Student Affairs
Student Affairs Information Technology
Administrative office

222 Boucke Building
University Park, PA 16802

Service Desk office

125 Student Health Center
University Park, PA 16802