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New user:

  • The Manager verifies the background check.
  • The Manager requests the new user's Student Affairs access via the Student Affairs Access Request Form.
  • Student Affairs Information Technology Staff sets up the access to Student Affairs resources. 
  • The new user logs in to a computer and completes the required training: FERPA training.

Terminated user:

  • The Manager informs Student Affairs Information Technology Staff of the terminated user via the Student Affairs Access Request Form by providing all relevant information, including current Student Affairs system access. 
  • Student Affairs Information Technology Staff removes access to all Student Affairs unit software, files, and data. 
End User Equipment1
Desktop
Laptop
Chromebook
Printers2
Tablets
Peripherals1
Mouse (wireless/wired)
Keyboard (wireless/wired)
Monitor
Headset

Webcam

External Storage Devices
Scanners
Magnetic Card Readers
Label/Receipt printers
Digital Signs
Power Sources1
UPS
Power Adapters
Networking Equipment

Cabling

Port Activation3
Print Server

1 The purchase of each peripheral is to be reviewed by SAIT. The actual brand and model are to be recommended by the SAIT department and purchased with unit/division capital. Purchases made without the expressed approval of the SAIT department will not be installed or be removed from the Student Affairs environment and will not have access to SAIT resources.

2 Support comes through 3rd party (RICOH and/or PrinterMech) initiated by end-user not the SAIT department. SAIT will provide the printer an IP address and have it communicate with the networked devices and vice versa and support that communication. 

3 Activation of the port, not the port hardware, or troubleshooting the cabling between end points.

Contact

Service Desk:
814-865-7210
saithelp@psu.edu

Hours:
Monday-Friday
8:00 a.m.-5:00 p.m.

After hours emergencies: 
814-865-7210

Administrative Office:
114 Telecom Building
University Park, PA 16802
814-865-6051