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You have the right to:

  • Privacy during medical care. To ensure confidentiality and privacy and strengthen the bonds of trust between providers and patients, any type of secretive electronic recording or transmission of the patient visit is strictly prohibited.
  • Confidentiality of your medical record and all communications with staff and volunteers. It is prohibited to conduct a University Health Services patient visit using any form of a commercial application of video chat including but not limited to Skype, Facetime, etc. It is a significant HIPAA disclosure risk to use this media and its use is not endorsed by Penn State Risk Management or Penn State privacy policies.
  • Quality health care.
  • Respect, consideration, and dignity.
  • Treatment without discrimination because of age, ancestry, color, disability or handicap, national origin, race, religious creed, sex, sexual orientation, or veterans status.
  • Request a specific health care provider at University Health Services and to change primary or specialty providers.
  • Participate in decisions concerning your health care.
  • Accurate information concerning diagnosis, treatment, and prognosis of an illness or health-related condition.
  • A second opinion.
  • Approve or refuse of release of information to the fullest extent provided by law.
  • Refuse of recommendations for medical care.
  • Refuse to participate in any research program.

You have the responsibility to:

  • Arrive as scheduled for appointments and to notify University Health Services in advance in case of canceled appointments.
  • Provide full information about your illness or health problem to ensure proper evaluation and treatment.
  • Ask sufficient questions to ensure understanding of your illness or problem as well as your provider’s recommendations for continuing care.
  • Either carry out treatment and education recommendations or accept responsibility for the outcome.
  • Become informed, through available printed and/or electronic material and/or discussion with health service staff, about the scope of basic services offered, their cost, and the necessity for additional medical insurance.
  • Communicate with your health care provider if your condition does not follow the expected course.
  • Make payment or arrangement for payment of services.
  • Maintain a healthy lifestyle.
  • Bring forward suggestions or grievances about University Health Services and the right to receive a personal response to your communication.