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Resources for Concerned Others

Consultation with Counseling and Psychological Services (CAPS) staff is available Monday - Friday from 8 a.m. - 5 p.m. by phone or appointment. Consultations are available for students, family members, faculty, staff, or any concerned person who wishes to talk with a CAPS professional about a student suffering from emotional stress, counseling referrals, or other issues.

Red Folder: The Red Folder initiative is a guide to help faculty, staff, and others who interact with students to recognize, respond effectively to, and refer distressed students at Penn State. 

If a consultation is needed outside of CAPS normal business hours, please contact the Penn State Crisis Line at 1-877-229-6400.

Information For Faculty & Staff

Quick reference materials for assisting students

  • Visit the Red Folder website for resources and guidelines
  • Contact CAPS for a consultation
  • Visit our Mental Health Crisis Intervention page or contact the Penn State Crisis Line at 1-877-229-6400
  • Use our  community provider locator to locate private mental health care providers in Penn State communities. 
Red Folder Toolkit for Faculty, Staff, & Concerned Others

Penn State faculty, staff, & community: Are you interested in learning more about how to help students who could benefit from support? The Red Folder is designed to guide individuals who interact with students to recognize, respond effectively to, and refer Penn State students experiencing distress. This set of steps will navigate you through learning how to use the Red Folder, as well as how groups (i.e. academic departments, staff units, community programs, etc.) can learn and refine this important set of skills:

  1. Bookmark or create a desktop shortcut to The Red Folder website.
  2. Watch the annual webinar recording of The Red Folder: Helping Students in Distress.
  3. Locate your print copy of the Red Folder. Don’t have one? Ask your supervisor or head of your group.
    • If your unit needs to request Red Folders, contact CAPS and state the number of folders needed and mailing address.
  4. Do you want to supplement this information with an overview of CAPS services? Watch the annual CAPS Services: Campus Leader Mental Health Orientation webinar recording.

Information for Parents and Families

Counseling and Psychological Services (CAPS) provides a range of mental health services. The first step typically begins with a phone screening appointment. For more information about what your student can expect at CAPS, we encourage you to explore our website.

Keep in mind, we can talk with you about your concern for your student. However, we are only be able to share specific information about your student's treatment if they have signed a written release allowing us to do so.

What to do if you are concerned about your student

Students are adults and should schedule their own appointments. However, a CAPS counselor can help you figure out how to talk with your student about your concerns and, when indicated, encourage scheduling an appointment at CAPS.

If you are concerned about a mental health emergency after CAPS business hours, you or your student can contact the Penn State Crisis Line at 1-877-229-6400 or visit the Emergency Department at Mount Nittany Medical Center.

If you have a family emergency or are unable to reach your student and are concerned for their safety, you can contact:

  • The Office of Residence Life at 814-863-1710 for a student who resides on campus to communicate with your student's Resident Assistant (who lives in the Residence Hall)
  • Student Care and Advocacy at 814-863-2020

Referrals to community providers

CAPS provides short-term individual services. We often refer students with ongoing concerns, chronic conditions, or need for specialized care to local providers. Help your student by sharing insurance coverage details or helping them to access that information.

If you would like to find a private practitioner in the local community, please visit our community provider locator

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Faculty, Staff, and Families
Penn State Student Affairs
Counseling & Psychological Services
Main Location

501 Student Health Center
University Park, PA 16802

Additional Locations

3rd Floor Bank of America Career Services Building
University Park, PA 16802

Allenway Building (Downtown)
315 S Allen Street
State College, PA 16801