Member Portal

Creating a Profile

1. Click 'SIGN UP' on the Member Portal homepage

2. Complete name and desired username 

3. Create a password 

   • Password Requirements 

     • Must be at least 8 characters long 

     • Must contain a number 

     • Must contain a lower-case letter 

     • Must contain an upper-case letter 

     • Must contain a non-alphanumeric character 

     • Must not contain username 

4. Confirm your password 

6. Enter in your contact email address, date of birth, gender, and home phone number

10. Agree to the Terms of Use and click to complete the process

Signing up with an Existing Membership

1. Log in to the Member Portal and navigate to the desired program's page.

2. Select the program area you are interested in.

   • Depending on the program area you may need to narrow your search. If you need to narrow do so in the following order:

     • CLASSIFICATION

     • SEMESTER

     • CATEGORY

3. Use the 'REGISTER' button to select the program offering you want to sign-up for.

   • If you are not currently logged in to the Member Portal this button will say 'SIGN IN'. 

4. Depending the program configuration you may encounter the following options:

   • Choose Payment Option

   • Complete Waivers (Specific programs)

   • Complete Emergency Contact and/or Pick-Up Person (Specific programs)

5. Review the shopping cart and 'COMPLETE' to reserve your space

Signing up for a Community Program without Membership

1. Click 'SIGN UP' on the Member Portal homepage

2. Complete name and desired username 

3. Create a password 

   • Password Requirements 

     • Must be at least 8 characters long 

     • Must contain a number 

     • Must contain a lower-case letter 

     • Must contain an upper-case letter 

     • Must contain a non-alphanumeric character 

     • Must not contain username 

4. Confirm your password 

5. Enter in your contact email address, date of birth, gender, and home phone number

6. Agree to the Terms of Use and click to complete the process

7. Follow the instructions on how to sign up for a program with an existing membership

Cancelling a free program registration

1. Log in to the Member Portal and find 'YOUR ACCOUNT ID' in the top right corner of the page. If you are logged in you will see your profile photo.

2. Use the drop-down menu and click 'PROFILE'. Navigate to the 'PROGRAMS' option on the left-hand menu of your profile page.

3. Select 'CANCEL' for the class you're cancelling. Cancellations can be made up to one minute prior to the start of the booking time.

Cancelling a paid program registration

• Any registration that has a fee associated with it must go through the area Assistant Director for assistance. Participants may request a refund in advance up to 5 days prior to the start of the class.  

Adding a child as a dependent

1. Log in to the Member Portal and find 'YOUR ACCOUNT ID' in the top right corner of the page.

   • All current dependents are listed under the 'PERSONAL INFORMATION' tab

2. Click on your user name and choose 'PROFILE' in the drop down menu

3. Select 'ADD A DEPENDENT'

4. Enter the first name, last name, date of birth, and gender of the dependent

5. Click 'SAVE'

Filtering the calendar

1. Log in to the Member Portal and scroll to the bottom of the page to find the calendar widget.

2. Select the gear icon in the top right of the calendar window.

3. Filter and click the facilities or calendars that you are interested in.